Delete your EAT account
You can request deletion of your EAT membership account and associated personal data at any time. You do not need to reinstall the app to make this request.
Before you request deletion
- Move your money out. Any remaining balance must be withdrawn or transferred to another account before your card account can close.
- Let pending transactions settle. Recent purchases or transfers must finish processing first.
If either applies, we will walk you through it after you submit your request.
Delete in the app
Open EAT: Card, go to Settings, choose Delete account, and follow the prompts to confirm.
Request deletion from this page
Enter the email address on your EAT account. We will verify the request by contacting that address before anything is deleted.
Prefer email? Send your request to contact@wyde.org with the subject “Account deletion request” from the email on your account.
What happens after you submit
- We confirm receipt at your account email and verify the request came from you.
- If a balance or pending activity remains, we help you resolve it so the account can close.
- We close your membership account and delete or de-identify your associated personal data, and we direct our service providers to do the same. Verified requests are completed within 30 days of verification.
What is deleted and what is kept
| Deleted | Kept, and why |
|---|---|
| Your membership profile (name, email, phone, address), app login, preferences, referral link and attribution data, support history not tied to a legal obligation, and marketing records. | Records that banking law requires our partners and us to retain for a period of years after account closure: identity verification (KYC) records, account opening records, and transaction records, kept under Bank Secrecy Act and anti-money-laundering rules. Also records needed for fraud prevention, dispute resolution, and tax reporting. These are kept only as long as the law requires, then deleted or de-identified. |
Deactivating or freezing an account is not deletion. A deletion request results in deletion, subject only to the required retentions above. If you want certain data deleted without closing your account, email contact@wyde.org.
Full details are in our Privacy Policy. Questions: contact@wyde.org.
EAT: Card is operated by the WYDE Foundation, a 501(c)(3) nonprofit organization. Banking services are provided by i3 Bank, Member FDIC. Account and card technology is provided by Crowded Technologies Inc.